At Mulberry House Clinic and Laser Centre, we are always keen to provide our patients with satisfaction and to improve the standards of care and service we offer.
Regular patients Sue and Sally discuss their treatments and experiences of Mulberry House Clinic. Sally describes Sue as a ‘walking advert’ for John and Liz.
95% of Mulberry House Clinic patients rated ‘how well the provider listened’ as very good, compared to 71% in the global benchmark group and 91% of Mulberry House Clinic patients would strongly recommend the clinic to friends or family, compared to 64% in the global benchmark. These comments were given by survey respondents:
“The procedure was made as pain free as possible, it was a procedure I had had at another provider and was improved by its application. I was happier with the results from Mulberry House”
“Everything very well explained, very professional, it feels as I am being treated as a VIP. The doctor remembers conversations from last time, the treatment is painless and works every time how it should”
“Results were exactly as expected and the procedure was exactly as described and painless”
“Staff were lovely, place is welcoming, prices are outlined on the website so nothing is a surprise”
“This will be my 4th visit, very pleased with the high standard of care . Recommended to many of my friends and they have all been so happy with the service given too”
“I was recommended Mulberry House by a friend, I found it extremely relaxed and welcoming upon arrival and subsequently my consultation was very helpful. I would definitely recommend to family and friends.”
Read more about our 2017 survey and download the report: Patient Satisfaction Survey 2017.
In our independent survey in 2015, 100% of patients who answered rated their overall experience with the clinic good or very good. This is just one of the many excellent statistics which we are very proud of. Read more about our 2015 patient satisfaction survey.
Here, in their own words, are a few comments made by patients about treatment at Mulberry House, which provide a further illustration of our service and procedures:
“Botox makes my face look naturally more youthful , lip fillers had an amazing improvement on my thin lips, lovely defined shape now.”
“I was very pleased with the whole experience and was so grateful not to be made to feel embarrassed about the state of my skin. John was honest and realistic about what to expect and didn’t make me feel at all pressured into anything. I am so grateful and very pleased so far with results. Thank you.”
“Really just to carry on doing what you are doing. The costs are reasonable and the service friendly and informative.”
“Continue doing what you do, I wouldn’t go anywhere else for non-invasive treatment.”
“Having never been for any specialist skin treatments before I was apprehensive about how I may be pushed into more invasive and expensive treatments than I needed. It couldn’t have been more different. Dr Tanquary listened and provided me with a range of options that would be suitable. The environment is stunning, not at all clinical I feel that being offered a consultation was fantastic and was a factor that led me to contact you.”
“Dr Tanqueray has always taken time to explain procedures fully and offer good advice. Procedures carried out professionally. Brilliant results. Beautiful location facilities comfortable welcoming. Up to date info latest procedures”
“Always made to feel a valued client and treated with the utmost respect”
“Excellent service I wouldn’t go anywhere else”
“I was very pleased with the explanation of my treatment, and the patient’s health is taken into account at all times, I have Sarcoidosis and the treatment I required was fillers and it was explained to me that this treatment could result in my sarcoidosis being reactivated (I am currently in remission). I had instead laser treatment on my cheeks and I am so pleased with the result, the first time in years I can go without make up.”
More comments are included in our news section.
In our independent survey in 2014, 100% of respondents answered “Yes” to the most important question “Would you recommend our clinic to your friends and family?”. This is a fantastic commendation of our services and we’re delighted that patients are so happy with the care and treatments we provide at our Northamptonshire clinic.
Here, in their own words, are a few comments made by patients about treatment at Mulberry House. Read more about our 2014 patient satisfaction survey.
“I couldn’t fault the clinic. It’s set in a beautiful location, on a private road. The staff are amazing, caring, professional and friendly.”
“I would have no hesitation in recommending Liz and John, they are always very professional and caring and carry out all their procedures with great expertise. I have already sent a great friend of mine to John and she is delighted with all her treatment and trusts both John and Liz to take good care of her needs. Lovely clinic, friendly, clean and with a relaxed atmosphere which puts everyone at ease. John and Liz have a lovely gentle, calm manner. I have total faith in their honesty about all the treatments.”
“Great location as easy accessible; always made to feel relaxed and welcome; everything always professionally explained and never given a “hard-sell” approach; clean and professional environment. Will always recommend to friends and family as friendly, professional and not over priced.”
“The service is personal and the location unique to other clinics I’ve visited.”
“Very impressed to have this clinic in Northamptonshire with such a comprehensive range of treatments. Have recommended you highly.”
“Very satisfied with the products and service provided. Staff always very courteous and helpful. I will recommend this clinic to family and friends in the future.”
“The atmosphere at the clinic is friendly and relaxed. John’s technical skills are excellent and I have been thrilled with the results. Also, he won’t give you a treatment that he doesn’t think will work for you, so you do not feel this is just a money-making exercise (unlike some other clinics I have been to in the past). I wouldn’t go anywhere else now.”
“This is a very professional clinic. Where staff are friendly, approachable and very experienced in their field.”
“Lovely location. Very friendly and helpful staff and great treatments at affordable prices. Feel completely reassured having treatment here and would recommend it all.”
Senior aesthetic nurse Liz Tanqueray introduces a selection of recent patient reviews of skin treatments with Dr John Tanqueray.
You can also read reviews from our patients on the treatment pages on this website as well as a variety of independent review sites: