This, our 3rd major survey, was conducted in March 2017 and was completed by 260 patients.
This year, for the first time, results include a ‘benchmark’ which compares Mulberry House Clinic & Laser Centre to over 7,000 clinics globally, providing an insight into how service compares to average performance.
We’re delighted to say we compare extremely well!
99.6% of Mulberry House Clinic patients rated their overall experience as good or very good and 91% rated satisfaction with the results of their procedure as good or very good.
|Mulberry House Clinic||Global Benchmark|
|Rated how well the provider listened as very good||94%||71%|
|Rated explanations of treatment options as very good||94%||70%|
|Rated how well the provider answered your questions as very good||91%||57%|
|Rated the amount of time the provider spent with you as very good||86%||69%|
|Rated overall experience as very good||87%||68%|
|Would strongly recommend the clinic||90%||64%|
“The procedure was made as pain free as possible, it was a procedure I had had at another provider and was improved by its application. I was happier with the results from Mulberry House”
“Everything very well explained, very professional, it feels as I am being treated as a VIP. The doctor remembers conversations from last time, the treatment is painless and works every time how it should”
“Results were exactly as expected and the procedure was exactly as described and painless”
“Staff were lovely, place is welcoming, prices are outlined on the website so nothing is a surprise”
“This will be my 4th visit, very pleased with the high standard of care . Recommended to many of my friends and they have all been so happy with the service given too”
“I was recommended Mulberry House by a friend, I found it extremely relaxed and welcoming upon arrival and subsequently my consultation was very helpful. I would definitely recommend to family and friends.”