32 The Green, Firs Court
Hardingstone, Northampton, NN4 6TB

01604 702 630

Patient Survey Results 2017

download survey reportPlease click the image to the right to view the Final Results of our 2017 Patient Satisfaction Survey.

This, our 3rd major survey, was conducted in March 2017 and was completed by 260 patients.

This year, for the first time, results include a ‘benchmark’ which compares Mulberry House Clinic & Laser Centre to over 7,000 clinics globally, providing an insight into how service compares to average performance.

We’re delighted to say we compare extremely well!

99.6% of Mulberry House Clinic patients rated their overall experience as good or very good and 91% rated satisfaction with the results of their procedure as good or very good.

Summary of Key Findings:

Mulberry House Clinic Global Benchmark
Rated how well the provider listened as very good 94% 71%
Rated explanations of treatment options as very good 94% 70%
Rated how well the provider answered your questions as very good 91% 57%
Rated the amount of time the provider spent with you as very good 86% 69%
Rated overall experience as very good 87% 68%
Would strongly recommend the clinic 90% 64%

Patient Quotes:

“The procedure was made as pain free as possible, it was a procedure I had had at another provider and was improved by its application. I was happier with the results from Mulberry House”

“Everything very well explained, very professional, it feels as I am being treated as a VIP. The doctor remembers conversations from last time, the treatment is painless and works every time how it should”

“Results were exactly as expected and the procedure was exactly as described and painless”

“Staff were lovely, place is welcoming, prices are outlined on the website so nothing is a surprise”

“This will be my 4th visit, very pleased with the high standard of care . Recommended to many of my friends and they have all been so happy with the service given too”

“I was recommended Mulberry House by a friend, I found it extremely relaxed and welcoming upon arrival and subsequently my consultation was very helpful. I would definitely recommend to family and friends.”

Patient Survey 2017 – DOWNLOAD NOW

Service Type
Provider Name
Mulberry House Clinic & Laser Centre
Patient survey results - 90% of Mulberry House Clinic patients would strongly recommend the clinic to friends or family, compared to 64% average.