Preparing For Clinic Reopening

Safe Skin Treatments in the 'New Normal'

We are working hard to make sure everything is ready for us to start offering skin treatments again and expect to announce an opening date soon As we come to re-open there will be some important changes to what we do, and also what we ask you to do as part of the so-called “new normal”. Please read the following carefully before you attend for your appointment.

What We Need You To Do

Please bear in mind that for the foreseeable future any outing or contact with other people creates possible risk, and we all need to manage this as best we can while accepting that complete eradication of risk is not possible. If you have any of the following please don’t attend - ring us and defer your appointment:

• Known coronavirus infection in the last 14 days
• Any reason to suspect that you are infected – symptoms of fever, cough, runny nose in the last 14 days, shortness of breath, sore throat
• Any contact with anyone who is infected
• If you are pregnant
• You have returned from travel abroad in the last 2 weeks

Think carefully about how important this appointment is to you, and whether you accept the additional risk of an appointment, especially if:

• You have any risk factors such as heart disease, lung disease, diabetes, raised blood pressure, immune suppression, current cancer treatment
• You are over 70
• You have vulnerable people in your household or family

Please note that for the time being we will not be carrying out the following treatments:

• Laser
• IPL
• Tixel
• Facial peels
• Microdermabrasion

If you are in any doubt, or if you feel that a video or phone conversation would be helpful prior to your attendance please let us know and we will be happy to arrange this with you. These can be done via phone, Skype, FaceTime, Whatsapp.

When You Come For Your Appointment

• Please wait in your car until we come to greet you or text to let you know that the clinic is ready for you.
• Please arrive unaccompanied
• Come without make-up and limit any personal possessions you bring to the bare minimum
• Use hand sanitiser provided when you arrive and as you leave
• A face covering will be made available
• We will check your temperature with a no-contact thermometer
• Maintain a 2m distance from anyone (except where this is unavoidable in the course of your treatment)

What We Will Be Doing

• We are taking all steps that are reasonably practicable to make you visit to us a safe one.
• We will only have one person within the clinic at a time
• Appointment times will be made longer
• The treatment room will be thoroughly ventilated before and after your appointment
• Relevant surfaces and items will be disinfected before and after your appointment
• A deep clean of the treatment room will take place at the end of each day
• We will be wearing appropriate protective clothing for your and our own protection

Payment

• Payment by card will be possible – contactless is preferred, but payment can also be made without you needing to touch the keypad.
• BACS payment will be also be possible

Queries

If you have any questions or concerns in advance of your appointment, please get in touch with us.

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Mulberry House Clinic

Established 2003

Mulberry House Clinic has an excellent reputation in the Northampton area as an independent, doctor-led practice with vast experience of the industry. Cosmetic skin treatments are carried out by Dr John Tanqueray, who works closely with leading manufacturers to remain at the forefront of the medical aesthetics. A private consultation is the starting point for all patients in order to facilitate a full discussion about the desired results as well as detailed facial and skin assessment. Find out more about first consultation. For further information or to arrange a confidential consultation, please complete our contact form, call 01604 702630 or email: info@mulberryhouseclinic.co.uk.