Mulberry House Clinic has published the first report from its 2017 Patient Satisfaction Survey.
The report shares the feedback of 233 participants, grading the company on a wide variety of factors including customer service elements as well as the actual treatment.
The report also shows how Mulberry House Clinic compares to a benchmark group of over 7,000 clinics worldwide. This gives a very complementary picture, as Mulberry House Clinic compares extremely well to other providers.
| Mulberry House Clinic | Global Benchmark | |
| Rated how well the provider listened as very good | 95% | 71% |
| Rated explanations of treatment as very good | 94% | 70% |
| Rated how well the provider answered your questions as very good | 91% | 57% |
| Rated the amount of time the provider spent with you as very good | 86% | 69% |
| Rated overall experience as very good | 87% | 68% |
| Would strongly recommend the clinic | 91% | 64% |
Patient Quotes:
As well as useful statistics, the report also includes some of the comments and feedback which patients have given:
“Amazing friendly professional service – don’t change a thing!!!”
“Very pleased with all treatments I have had at Mulberry House. Always feel very confident with the doctors’ work and the whole experience is a pleasure.”
For more patient quotes and information about our Patient Satisfaction Survey see:
Patient Survey 2017 Information.
Mulberry House Clinic
Established 2003
Mulberry House Clinic has an excellent reputation in the Northampton area as an independent, doctor-led practice with over 10 years experience. Cosmetic skin treatments are carried out by Dr John Tanqueray, who also works with Allergan to train other professionals in his skills and techniques.
For further information or to arrange a confidential consultation, please complete our contact form, call 01604 702630 or email: info@mulberryhouseclinic.co.uk.
