Mulberry House Clinic carried out an extensive survey into patient satisfaction during March 2017.
This was the company’s 3rd major independent survey and has so far been completed by 233 participants, who shared anonymous feedback on a variety of criteria.
For the first time, this year’s results compare Mulberry House Clinic to a benchmark group of over 7,000 clinics worldwide, providing an insight into how service and patient satisfaction compares to other establishments.
We are delighted to publish the initial ‘Key Findings’ .
Key Findings:
- 95% of Mulberry House Clinic patients rated ‘how well the provider listened’ as very good, compared to 71% in the global benchmark group
- 94% of Mulberry House Clinic patients rated explanations of treatment as very good, compared to 70% in the global benchmark
- 91% of Mulberry House Clinic patients rated ‘how well the provider answered your questions’ as very good, compared to 57% in the global benchmark
- 86% of Mulberry House Clinic patients rated ‘the amount of time the provider spent with you’ as very good, compared to 69% in the global benchmark
- 87% of Mulberry House Clinic patients rated their overall experience as very good, compared to 68% in the global benchmark
- 91% of Mulberry House Clinic patients would strongly recommend the clinic to friends or family, compared to 64% in the global benchmark
F0r more information and to find the full interim report (to be published shortly), please follow this link: Patient Survey 2017 Information.
Mulberry House Clinic
Established 2003
Mulberry House Clinic has an excellent reputation in the Northampton area as an independent, doctor-led practice with over 10 years experience. Cosmetic skin treatments are carried out by Dr John Tanqueray, who also works with Allergan to train other professionals in his skills and techniques.
For further information or to arrange a confidential consultation, please complete our contact form, call 01604 702630 or email: info@mulberryhouseclinic.co.uk.
