Northamptonshire-based Mulberry House Clinic & Laser Centre has been recognised with an annual award based on patient service ratings by healthcare search engine WhatClinic.com.
The award is based on WhatClinic users over a twelve month period in relation to Mulberry House Clinic & Laser Centre and combines patient review scores, feedback data and clinic contact rates.
Mulberry House Clinic & Laser Centre was only one of a small number of clinics on the site that met the exacting standards needed to qualify for the award. Not only must the clinic have a consistently high ServiceScore™ rating to qualify, the rating measures the clinic’s commitment to customer service over a whole year, and so represents long term commitment dealing with patients.
Less than 2% of clinics on the site qualified for the award this year.
Dr John Tanqueray, founder and doctor practitioner, said:
“We are delighted to be recognised by WhatClinic for our commitment to customer service.
“We always work hard to provide exceptional service for our clients every step of the way and we really appreciate the recognition that this award stands for.
“We have won the award a number of times in the past and are all the more pleased to be chosen again, as this indicates our ongoing commitment to providing a great experience for our patients.”
WhatClinic.com CEO Caelen King congratulated Mulberry House Clinic & Laser Centre saying:
“Our awards are now in their 7th year, and this year, for the first time – we have made the ratings data that we use to calculate awards visible on our listings. Ratings are useful to both consumers and clinics. Consumers can see which clinics have rated well with lots of other users, and Clinics can evaluate their own performance against others in their market, ideally with the goal of getting better and better at serving their patients, which is ultimately good for everybody.
“We believe that by giving consumers as much information as possible that we can improve private healthcare services for everyone. With these awards we honour clinics that are dedicated to the highest level of customer care and consistently putting the patient at the heart of what they do.”
WhatClinic.com is a clinic comparison site that lists over 125,000 clinics worldwide, enabling users to compare a wide range of elective, self-pay medical treatments with information including price, availability and reviews. The website was visited by over 17 million people last year.
WhatClinic.com’s mission is to give the patient access to all the information they need to make an informed choice. The website was founded in 2007 by tech entrepreneur Caelen King, and is in operation in over 125 countries.
Mulberry House Clinic & Laser Centre
Mulberry House Clinic & Laser Centre has an excellent reputation in the Northampton area as an independent, doctor-led practice with over 10 years experience. Cosmetic skin treatments are carried out by Dr John Tanqueray, who also works with Allergan to train other professionals in his skills and techniques.
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