2015 Patient Survey – Comments
In our independent survey in 2015, 100% of patients who answered rated their overall experience with the clinic good or very good. This is just one of the many excellent statistics which we are very proud of. Read more about our 2015 patient satisfaction survey.
Here, in their own words, are a few comments made by patients about treatment at Mulberry House, which provide a further illustration of our service and procedures:
“Botox makes my face look naturally more youthful , lip fillers had an amazing improvement on my thin lips, lovely defined shape now.”
“I was very pleased with the whole experience and was so grateful not to be made to feel embarrassed about the state of my skin. John was honest and realistic about what to expect and didn’t make me feel at all pressured into anything. I am so grateful and very pleased so far with results. Thank you.”
“Really just to carry on doing what you are doing. The costs are reasonable and the service friendly and informative.”
“Continue doing what you do, I wouldn’t go anywhere else for non-invasive treatment.”
“Having never been for any specialist skin treatments before I was apprehensive about how I may be pushed into more invasive and expensive treatments than I needed. It couldn’t have been more different. Dr Tanquary listened and provided me with a range of options that would be suitable. The environment is stunning, not at all clinical I feel that being offered a consultation was fantastic and was a factor that led me to contact you.”
“Dr Tanqueray has always taken time to explain procedures fully and offer good advice. Procedures carried out professionally. Brilliant results. Beautiful location facilities comfortable welcoming. Up to date info latest procedures”
“Always made to feel a valued client and treated with the utmost respect”
“Excellent service I wouldn’t go anywhere else”
“I was very pleased with the explanation of my treatment, and the patient’s health is taken into account at all times, I have Sarcoidosis and the treatment I required was fillers and it was explained to me that this treatment could result in my sarcoidosis being reactivated (I am currently in remission). I had instead laser treatment on my cheeks and I am so pleased with the result, the first time in years I can go without make up.”
More comments are included in our news section.
2014 Patient Survey – Comments
In our independent survey in 2014, 100% of respondents answered “Yes” to the most important question “Would you recommend our clinic to your friends and family?”. This is a fantastic commendation of our services and we’re delighted that patients are so happy with the care and treatments we provide at our Northamptonshire clinic.
Here, in their own words, are a few comments made by patients about treatment at Mulberry House. Read more about our 2014 patient satisfaction survey.
“Both Liz and John are highly professional, incredibly warm and caring. They have always made me feel like my needs are a priority, they are not just doing a “job”.”
“I couldn’t fault the clinic. It’s set in a beautiful location, on a private road. The staff are amazing, caring, professional and friendly.”
“I would have no hesitation in recommending Liz and John, they are always very professional and caring and carry out all their procedures with great expertise. I have already sent a great friend of mine to John and she is delighted with all her treatment and trusts both John and Liz to take good care of her needs. Lovely clinic, friendly, clean and with a relaxed atmosphere which puts everyone at ease. John and Liz have a lovely gentle, calm manner. I have total faith in their honesty about all the treatments.”
“Great location as easy accessible; always made to feel relaxed and welcome; everything always professionally explained and never given a “hard-sell” approach; clean and professional environment. Will always recommend to friends and family as friendly, professional and not over priced.”
“The service is personal and the location unique to other clinics I’ve visited.”
“Very impressed to have this clinic in Northamptonshire with such a comprehensive range of treatments. Have recommended you highly.”
“Very satisfied with the products and service provided. Staff always very courteous and helpful. I will recommend this clinic to family and friends in the future.”
“The atmosphere at the clinic is friendly and relaxed. John’s technical skills are excellent and I have been thrilled with the results. Also, he won’t give you a treatment that he doesn’t think will work for you, so you do not feel this is just a money-making exercise (unlike some other clinics I have been to in the past). I wouldn’t go anywhere else now.”
“This is a very professional clinic. Where staff are friendly, approachable and very experienced in their field.”
“Lovely location. Very friendly and helpful staff and great treatments at affordable prices. Feel completely reassured having treatment here and would recommend it all.”