32 The Green, Firs Court
Hardingstone, Northampton, NN4 6TB

Patient Satisfaction Survey Final Results

SURVEY RESULTSNorthamptonshire-based Mulberry House Clinic & Laser Centre has published the final results of its 2017 Patient Satisfaction Survey. 

The survey was completed by 260 participants and covered their satisfaction with the skin treatments and consultations at the skin clinic. Questions also included customer service elements such as call handling, waiting times and the company’s website.

Results were compared to the global average figure based on performance of over 7,000 clinics worldwide.

Key Satisfaction Ratings:

  • Overall experience with Mulberry House Clinic & Laser Centre:
    • 99.6% of Mulberry House Clinic patients rated their overall experience as good or very good
    • 87% of Mulberry House Clinic patients rated their overall experience as very good, compared to 68% in the global benchmark
  • Satisfaction with the results of your procedure:
    • 91% of Mulberry House Clinic patients rated their satisfaction with the results of their procedure as good or very good
  • Willingness to recommend the clinic:
    • 90% of Mulberry House Clinic patients would strongly recommend the clinic to friends or family, compared to 64% in the global benchmark

Further Satisfaction Results:

  • How well the provider listened:
    • 94% of Mulberry House Clinic patients rated this as very good, compared to 71% in the global benchmark group
  • Explanations of treatment:
    • 94% of Mulberry House Clinic patients rated this as very good, compared to 70% in the global benchmark
  • How well the provider answered your questions:
    • 91% of Mulberry House Clinic patients rated this as very good, compared to 57% in the global benchmark
  • Amount of time the provider spent with you:
    • 86% of Mulberry House Clinic patients rated as very good, compared to 69% in the global benchmark

For more information and to find the full report, please follow this link:

Patient Survey 2017

Mulberry House Clinic & Laser Centre

Established 2003

Mulberry House Clinic & Laser Centre has an excellent reputation in the Northampton area as an independent, doctor-led practice with over 10 years experience. Cosmetic skin treatments are carried out by Dr John Tanqueray, who also works with Allergan to train other professionals in his skills and techniques.

For further information or to arrange a confidential consultation, please complete our contact form, call 01604 702630 or email: info@mulberryhouseclinic.co.uk.

Summary
Article Name
Patient Satisfaction Survey Final Results
Description
Patient Satisfaction Survey final results - 99.6% rated overall experience as good or very good at our Northamptonshire Botox, fillers, laser skin clinic.
Publisher Name
Mulberry House Clinic & Laser Centre